Question 1

What is Cristaux.co?

Accepted Answer

Cristaux.co is a microsite management website made exclusively for some of our select clientele. These microsites can be used in a variety of ways and each program is customized specifically and independently to the clients' needs.

Question 2

Where do products ship from?

Accepted Answer

Elk Grove Village, IL USA

Question 3

How long will it take to ship?

Accepted Answer

Each product is set up slightly different and may contain a variety of components for assembly. Our production times vary based on program needs, but most items ship within 3-4 weeks afteran order is placed.
 
With the constant evolution of shipping rates and delays, it is not uncommon for a shipment to take upwards of 12 weeks, especially if it is international. We appreciate your patience during this turbulent time.
Please note: Due to the production process for certificates, these orders can take anywhere from 4-6 weeks.

Question 4

Who can I contact if there is a problem with an order?

Accepted Answer

We continuously strive for perfection. However, we are all human and unexpected things do happen. If you have any issues with your order or product, please fill out our contact form on this page, and rest assured someone will be in direct contact about your order within 24-48 hours.

Question 5

Can my organization have a Microsite?

Accepted Answer

There is no one size fits all solution when it comes to microsite management. Each microsite is created custom and directly tailored to the needs of our clients. Please complete our contact form and one of our associates will be in touch within 24-48 hours.

Question 6

Which fields can I customize?

Accepted Answer

Please refer to your award layout and account manager to see which portion of your personalization will be customizable.

FAQ

Contact Support